Return & Cancel

Last Updated: February 12, 2025
What Is Our Return Policy?
Our Guarantee
We offer returns or exchanges within 30 days from the delivery date.
Request Criteria:
  • Return Window: Items must be returned within 30 days of receipt.
  • Condition: Items must be unused, undamaged, unwashed, and in their original packaging.
  • Exceptions: We do not accept returns on earrings, underwears, and other final sale items.
  • Shipping Costs: Return shipping fees are at the customer's expense. Original shipping fees are non-refundable.
  • Return Address: Please ensure you return items to the address provided by our Customer Support. Do not send items back without a confirmed address.
  • Shipping Method: Use a local mail office instead of express services like DHL, UPS, TNT, and FEDEX to avoid import taxes and customs delays.
How to Return?
To initiate a return, email our Customer Support at [service@topspink.com] to receive the return address. Include your order number and reason for the return.
Cancellation (if applicable)
  • Before Shipment: We accept cancellations before the product is shipped. You will receive a full refund if the order is canceled in time.
  • After Shipment: Once the product is shipped, cancellation is no longer possible.
Refunds (if applicable)
  • Upon receiving and inspecting your returned item, we will notify you via email.
  • If approved, your refund will be processed, and the credit will be applied to your original payment method within 7-10 business days.
  • Late or Missing Refunds: If you haven't received your refund within this timeframe, check your bank account and contact your credit card company. If issues persist, contact your bank or reach out to us at [service@topspink.com].
Exchanges (if applicable)
We only replace defective or damaged items. For an exchange, send an email with proof of defect/damage to [service@topspink.com], and follow instructions to return the item.
Shipping Details
  • Return Shipping: You are responsible for paying your own return shipping costs. Ensure you use a trackable shipping service or purchase shipping insurance for valuable items.
  • Delivery Time: The time it takes for your exchanged product to reach you may vary depending on your location.
Changes to Return & Cancel Policy
Our Return & Refund Policy is subject to change without notice. Review the most current version of the policy on this page. Continued use of our website or services following any changes constitutes acceptance of those changes.
For any inquiries or assistance, please contact our 24/7 Customer Support team. Thank you for choosing Topspink!